GENERAL

Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits to control your session durations or prevent yourself from accessing your casino account. These tools can be accessed within your account in the Play safe section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however, an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our customer service team at [email protected].

Session Limit. Set a maximum duration of your gaming sessions. The limit will reset each time a new session is initiated.

Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time betweet 24 hours and 6 months. While the cooling-off limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

Other Limits. If you wish to set a Deposit limit or self-exlude your account for longer than 6 months, please reach out to our 24/7 customer service team at [email protected]. When requesting a deposit limit to be set, please state time interval (daily, weekly, monthly) and amount for each enabled currency wallet.

SELF-EXCLUSION BY REQUEST

You may also contact our customer service team at [email protected] and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self-excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our customer service team at [email protected] in order to initiate withdrawal of remaining balance. Our team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits

EXTERNAL HELP

You may also contact any of the following organizations for consultation and support:

PROTECTION OF MINORS

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for a proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.

However, we realize that due to the wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:

Safety & Certificates

Payment Providers

Copyright © 2022 Pirateplay.com is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013). Dama N.V.’s registration number is 152125 and its registered address is Scharlooweg 39, Willemstad, Curaçao. Friolion limited is a subsidiary of Dama N.V., acting as an Agent on behalf of Dama N.V., registered in Cyprus with registered address Leandrou, 12A 3086, Limassol, Сyprus, and registration number ΗΕ 419102. All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

Gambling can be addictive. Play responsibly. Casino accepts players only over 18 years of age.

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